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Users are Redirected to the Cisco ASA VPN Login Window after Completing MFA Prompt

Integrations
Administration
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine

Overview

This article addressed the issue encountered in the following behavior:

  1. Open the Cisco VPN client.
  2. Enter username and password.
  3. Enter the corresponding number to the appropriate second factor.
  4. Click Continue.
  5. Complete the MFA challenge.
  6. The user is redirected to the VPN login form again.

The behavior is inconsistent; for example, the second attempt fails too, but it works on the third attempt.

Applies To

  • Cisco ASA VPN RADIUS
  •  AAA server

Cause

The timeout on the AAA server is too short. 
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Okta Support - Users are Redirected to the Cisco ASA VPN Login Window after Completing MFA Prompt