Admins may receive an error similar to the one below when provisioning users to a Security Assertion Markup Language (SAML) app, such as Zoom:

Error message "Automatic provisioning of user [USER] to app Zoom SAML failed
Error while verifying if user [USER] exists: . Errors reported by remote server: User [USER] not exist or not belong to this account

 

• Provisioning
• Security Assertion Markup Language (SAML) Applications

Navigate to the SAML app in question (Zoom SAML, in this example) > Provisioning > To App.

1. Click Edit, and uncheck Deactivate > Save.

2. The user needs to be reassigned to the app. Click on the Assignments tab, search for the individual user in question, and unassign the user from the application.

3. Click on Assign > Assign to People > find the user and assign the application.

4. Click Edit, re-enable Deactivate > Save.

If the user is a part of a group and cannot be individually un-assigned, follow these steps:

1. Under the Assignments tab, find the user.

2. Click on the Edit button to edit the user assignment.

3. At the very bottom, click Administrator (Overrides group) > Save.

4. The user now shows as an individual and can be unassigned safely without affecting the group.

To convert the assignment back from individual to group:

1. Under the Assignment tab and click on Convert Assignment.

2. Admins will see the user who was removed from the group assignment, click to select, and click on Convert Selected. This will add the user back to the group.

NOTE: This error could also be generated if the users had personal Zoom accounts registered with their work email addresses. If Admins had tried reassigning and it still didn't work, please open a support case with Zoom. They will be able to assist in converting the personal account to a managed account.