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Unable to Access an ASA Managed Server Externally via a Bastion Host

Advanced Server Access
Okta Classic Engine
Okta Identity Engine

Overview

While accessing an ASA-managed server via a bastion host, the following error might be experienced, resulting in being unable to access an ASA-managed server externally via a Bastion Host:

dial tcp: lookup my-bastion: no such host

 

Applies To

  • Advanced Server Access (ASA)

  • ASA managed instance

  • Bastion server

  • ASA URL handler

Cause

This error only comes up when the server is accessed from the Internet without a VPN connection.

Solution

Ensure that the bastion server's hostname is either resolvable via public DNS or there is an entry in the /etc/hosts file that points the bastion to an appropriate external IP address.


/etc/hosts content

[~]$ more /etc/hosts
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting.  Do not change this entry.
##
127.0.0.1       localhost
1.1.1.204     my-bastion.<domain>.com my-bastion


ASA URL handler example:

scaleft://<my account>@app.scaleft.com/t/<my project>/a/server.domain.com/rdp?via=my-bastion

 

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Okta Support - Unable to Access an ASA Managed Server Externally via a Bastion Host