Unable to Sign In after Adding Read-Only Custom Required Attributes in the User Profile
May 19, 2025
Okta Identity Engine
Administration
Overview
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Applies To
- Okta Identity Engine
Cause
Custom Required Attributes must be set to Read-Write. After creating a Custom Required attribute, this is immediately added to the Profile Enrollment Policies to keep the Universal Directory consistent.
Even when creating a Custom Required Attribute in Read-Only mode, the Admin dashboard informs that it will cause a conflict.
Solution
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If unable to Sign In, the option is to modify the User Profile by running API Calls.
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Use Get User Schema to get the current Profile information and identify the Read-Only Custom Required Attribute that is causing the problem.
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Later, use the Remove property from User Profile Schema to remove the Read-Only Custom Required Attribute.
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After this change, retry the Sign In to Okta.
