UltiPro import fails with the following error visible in the Okta dashboard:

Error while downloading all users: class com.ultipro.dataservices.bidata._2.ReportResponse: BI data service runtime error occurred
 

• UltiPro
• Import
• Error

1. UltiPro service account creation requires a BI Consumer (Core) role to access the report. Log a ticket with UltiPro to add the correct BI Consumer (Core) role to the service account.

2. Once the BI Consumer (Core) role is added to the UltiPro service account, go to Okta Admin Console and navigate to Applications > Applications > UltiPro > Provisioning > Integration > click the Edit button.

3. Verify that all the fields are correct and click the Test API Credentials button to test the API integration.

4. Verify the connection was successful, and then click Save.

5. Attempt the import again.

6. If the issue persists, please contact UltiPro support for more details and steps on how to resolve this error.

Related References

• UltiPro prerequisites
• Integrate UltiPro with Okta
• Create an UltiPro report and report ID
• UltiPro Reports-as-a-Service API