Teem's provisioning flow fails with the following error visible in the Okta dashboard:

Automatic profile push of user <user> to app Teem failed: Error while trying to push profile update for <user>: Errors during execution: Error executing pushUserProfile: API error: 401. Authentication credentials were not provided.. Error Code: 401

 

• Teem
• Provisioning
• Okta Integration Network
• Error

The Teem credentials used to create the API connection are invalid.

1. Go to Okta Admin Console and navigate to Applications > Applications > Teem > Provisioning > Integration > click Edit button.

2. Click Re-authenticate with Teem.

3. Sign in to Teem as an admin user.

4. Back on the Provisioning page in Okta a message will confirm the successful authentication. Click Save.

5. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks. 

6. After identifying the failed task for the user that should be retried, click on Retry Selected.