Users Receive "Unable to connect to the server. Please check your network connection" Error when Accessing the Okta Domain
Aug 27, 2025
Administration
Okta Classic Engine
Okta Identity Engine
Overview
Some users receive the following error when attempting to connect to the Okta subdomain:
Unable to connect to the server. Please check your network connection
Applies To
- Networking
- Internet Explorer
- Okta Classic Engine
Cause
Solution
Add the Okta tenant to the Internet Explorer Trusted Sites:
- Open Internet Explorer, select the Tools button, and then select Internet options.
- Select the Security tab, choose Trusted Sites, and then select Sites.
- Enter the Okta tenant (for example, <SUBDOMAIN>.okta.com) into the Add this website to the zone box, and then select Add.
If trusted sites are managed via Group Policy, be sure to add the Okta tenant to the appropriate policy.
