Smartsheet Provisioning Error "apiErrorCode=1013, apiErrorMessage=The operation you are attempting to perform is not supported by your plan"
Dec 10, 2025
Okta Integration Network
Overview
Smartsheet provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Smartsheet failed: Error while verifying if user <username> exists: apiErrorCode=1013, apiErrorMessage=The operation you are attempting to perform is not supported by your plan.
Applies To
- Smartsheet
- Provisioning
Cause
Solution
Verify that the plan corresponding to the authenticated user is either a Team or an Enterprise plan.
A basic plan does not support user management.
