System Log Shows New City as BAD_REQUEST
Oct 22, 2025
Okta Classic Engine
Network Zones
Multi-Factor Authentication
Administration
Okta Identity Engine
Overview
This article addresses an issue where users are prompted for Multi-Factor Authentication (MFA) on every login. The Okta System Log report shows the following behavior:
Behaviors{New Geo-Location=NEGATIVE, New Device=NEGATIVE, New IP=NEGATIVE, New State=NEGATIVE,
New Country=NEGATIVE, Velocity=NEGATIVE, New City=BAD_REQUEST}
Applies To
- Behavior Detection
- System Log
Cause
The BAD_REQUEST value appears because the geolocation data for the city field is blank.
Solution
Create a case with Okta Support to request a data correction submission to correct the geolocation.
NOTE: Okta does not have the ability or control to change this data directly.
