This article describes how to configure ServiceNow ReAuth for eSignature Task Approval.

• ServiceNow
• Custom SAML App
• Okta Identity Engine (OIE)
• Okta Classic Engine

The following is the configuration to use when setting up eSignature re-authentication configurations for ServiceNow task approval flows.

1. Create a new Custom SAML Application within Okta.

   1. The application will have the same basic configuration as the Okta Integration Network (OIN) ServiceNow application, with a few additions noted below.
   2. Add the information typically generated for the Sign On URL and the Service Provider (SP) Entity ID. However, also ensure to add the extra Requestable SSO URLs as shown for the navpage.do and consumer.do (with index as 1)

2. The /consumer.do should be eSignature URL value within ServiceNow SSO settings (as seen in part 3).
   Edit SAML Settings > on the General Settings, click Next > Show Advanced Settings for the SAML Settings > Other Requestable SSO URLs.
    

3. In ServiceNow, ensure these settings are enabled in the Forms configuration.
   
    

• • AuthnRequest URL for eSignature Authentication
  • Assertion Consumer URL for eSignature Authentication
  • Assertion Consumer Index for eSignature Authentication

4. Ensure these settings are then present for the Values turned on for eSignature Authentication.

The index value for the URL must match the Value for the added Requestable Sign on URL configuration above.

Related References

• Use Multi-Provider SSO to set up an SSO approval for a SAML 2.0 authentication