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ServiceNow Plugin Warning "Our records show your instance and the app versions are not compatible. Please make sure your instance and the app versions are aligned"
Okta Integration Network
Overview

An installed ServiceNow plugin, "Okta Identity Cloud - Enterprise", version 1.0.016 (x_okta2_occ), is displaying the following warning:

 

Incompatible (Hover over for details)

 

The following note is displayed when hovering:

 

Our records show your instance and the app versions are not compatible. Please make sure your instance and the app versions are aligned.

 

ServiceNow Plugin Error

Applies To
  • ServiceNow Plugin
  • Okta Identity Cloud - Enterprise
  • version 1.0.016 (x_okta2_occ)
Solution

This plugin was created for ServiceNow customers and allowed them to:

  • Have free access to an Okta tenant.
  • If they already had an Okta tenant, it would bootstrap their Single Sign-On (SSO) configuration (it would create the app in Okta and exchange the metadata with ServiceNow to define the IdP).

 

Due to the limited value this application provides, Okta is no longer updating the application.
ServiceNow customers should be able to remove the plugin without issue. Please ensure that the IdP definition in ServiceNow is not harmed during the removal process.

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ServiceNow Plugin Warning "Our records show your instance and the app versions are not compatible. Please make sure your instance and the app versions are aligned"