ServiceNow Error "Error executing updateGroup: Failed to create membership: 403. Operation Failed. Error during insert of sys_user_grmember"
Jun 17, 2024
Okta Classic Engine
Okta Identity Engine
Lifecycle Management
Okta Integration Network
Overview
Customers may encounter the below or similar errors when using Push Groups with ServiceNow.
Okta Error Logs:
ServiceNow Error Logs:
- Unique Key violation detected by database ((conn=634362) Duplicate entry ‘2617f2a097c205108b4f75b3f153af59-d0fe07351b6b0558d6ebec22604bcbd’ for key ‘group’)
- Unique Key violation detected by database ((conn=630381) Duplicate entry ‘e6285c2f876015184cbd0e1e8bbb3562-f0813b8a87af0dd4460f0fe30cbb356’ for key ‘group’)
- Unique Key violation detected by database ((conn=632577) Duplicate entry ‘2617f2a097c205108b4f75b3f153af59-ffaa1ba31b6f01101a484221b24bcbe’ for key ‘group’)
Applies To
- ServiceNow
- Push Groups
Cause
Solution
