Okta Classic Self-Service Password Reset Email Lacks Reset Link for Active Directory-Sourced Users

Active Directory (AD)-sourced users in Okta Classic Engine experience an issue where the self-service password reset (SSPR) email lacks a reset link because the user lacks a configured security question. Setting a security question for the user resolves this issue. Okta sends the SSPR email, but it contains the following message instead of a reset link:

Your Okta account is configured to use the same password you currently use for logging in to your organization's Windows network. Use your Windows account password to sign into Okta. Please use the password reset function in Windows to reset your password.

• Okta Classic
• Active Directory-sourced Users
• Self-Service Password Reset (SSPR)

The user lacks a configured security question. By default, Okta Classic Engine requires a security question for self-service password reset.

What actions resolve the missing SSPR link?

Resolve the missing SSPR link by setting a security question for the user or by contacting Okta Support to make the security question optional.

• Set a security question for the user.
• Open a case with Okta Support and reference this article to set the security question as optional for SSPR.