RingCentral Provisioning "Error while verifying if user <user> exists: The credentials used to connect to the API were invalid; please check your configuration"
Last Updated:
Overview
RingCentral provisioning flow fails with the following error visible in the Okta dashboard:
Error while verifying if user <user> exists: The credentials used to connect to the API were invalid; please check your configuration
Applies To
- RingCentral
- Provisioning
Cause
Solution
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Go to Okta Admin Console and navigate to Applications > Applications > RingCentral > Provisioning > Integration > click the Edit button.
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Click Re-authenticate with RingCentral.
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The RingCentral Sign-In window appears.
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Enter the email address or phone number and click Next.
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Enter an optional extension, the password, and click Sign In.
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On the Provisioning page in Okta, a message will confirm successful authentication. Click Save.
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Afterward, attempt the user provisioning again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
