Error "Resource does not exist" when Creating a New ASA Team
Last Updated:
Overview
When admins try to create a new team in Okta Advanced Server Access, they see the error shown below after they click Authenticate With Okta:
{"type": "resource_does_not_exist","code": 404,"message": "Resource does not exist"}
Applies To
- Okta Advanced Server Access (Also known as ScaleFT)
Cause
Admins often forget to save the changes made in Okta under the Sign On Tab for the ASA app.
Solution
- Contact Okta Support to delete the team with the error.
- Once deleted, try the same steps again. First, log in to Okta Admin Console and add a new Okta Advanced Server Access application from the OIN.
- Click on Assignments, and assign it to anyone who should be an admin.
- Click on the Sign On tab, click Edit, pause here, and move to Step 5.
- Open a new tab and go to the Advanced Server Access homepage, and click on Create New Team.
- Fill in the necessary information and click Get Started.
- Keep this tab open, as the values from the Base URL and Audience Restriction fields will be needed in an upcoming step.
- Copy the Base URL and Audience Restriction values from the configuration tab and paste them into the previous browser tab in Step 4 (In Okta).
- Click on the Identity Provider Metadata to open the link in a new tab > copy the URL, and paste it in the IdP Metadata URL field in the ASA configuration page.
- IMPORTANT: Click Save in Okta first, then access the other tab with ASA configuration, and click Authenticate with Okta.
