Receiving Certificate Errors when Signing into Skype for Business
Last Updated:
Okta Classic Engine
Okta Identity Engine
Administration
Overview
After federating Office365 with Okta, users receive the following error when attempting to sign onto Skype for Business:
Can’t sign in to Skype for Business – There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team.
Applies To
- Windows operating systems
- TLS 1.2
Cause
Solution
-
This requires a Microsoft update to be installed on the system. Please refer to the following Microsoft KB article to perform the update: Update to enable TLS 1.1 and TLS 1.2 as a default secure protocols in WinHTTP in Windows.
