Receiving Certificate Errors when Signing into Skype for Business
Dec 6, 2023
Okta Classic Engine
Okta Identity Engine
Administration
Overview
After federating Office365 with Okta, users receive the following error when attempting to sign onto Skype for Business:
Can’t sign in to Skype for Business – There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team.
Applies To
- Windows operating systems
- TLS 1.2
Cause
Solution
-
This requires a Microsoft update to be installed on the system. Please refer to the following Microsoft KB article to perform the update: Update to enable TLS 1.1 and TLS 1.2 as a default secure protocols in WinHTTP in Windows.
