Receiving "Unable to clear unconfirmed users" Error when Attempting to Clear Users from the Import tab
Jul 16, 2024
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Unable to clear unconfirmed users.
Applies To
- Imports
Cause
Solution
1. Wait for the import job to complete.
2. Click the Clear Unconfirmed Users on the Import tab.
To determine when an Import for the application has been completed, use the following System Log query:
eventType eq "system.import.complete" AND target.id eq "0oa1drinzi6WAGmlV1q7"
Note: Replace the target. id with the AppID of the application that needs the unconfirmed users cleared.
If an Event labeled "Import process completed" appears for the application, this is an indication that the import is completed, and Admins can proceed with clicking the Clear Unconfirmed Users button once again.
