Okta Login not Working for Username or Password using Apple Mobile Devices
Jul 2, 2024
Okta Classic Engine
Okta Identity Engine
Administration
Overview
- VERIFICATION_ERROR
- INVALID_CREDENTIALS
Applies To
- iOS Devices
- Okta Classic Engine
- Okta Identity Engine (OIE)
Cause
- The apostrophe or single-quote ( ' ) is substituted for a slanted smart-quote ( ′ ).
- The straight double-quotation ( " ) is substituted for a slanted double smart-quote ( ″ ).
- Two sequential dashes/hyphens ( -- ) are substituted for an em dash ( — ).
- Three sequential periods ( ... ) are substituted for an ellipsis ( … ).
Solution
Choose one of the following options:
- On the iPhone, turn off Smart Punctuation by navigating to Settings > General > Keyboard > Smart Punctuation.
- To retain Smart Punctuation, press the single quote key on the keyboard and select the valid apostrophe key from the list.
- In the password field, tap the eye icon to "Show password" and enter the password manually. This reliably allows 1:1 character entry with no substitutions.
