Okta On-Premises Provisioning Agent Installation Fails With a Security Certificate Error

An error occurs during installation of the Okta On-Premises Provisioning (OPP) agent when an administrator enters an incomplete URL for the Okta tenant. Entering the complete URL for the Okta tenant resolves the issue. When this occurs, Okta generates the following error:

There is a problem with this website's security certificate.

• Okta On-Prem Provisioning (OPP)
• Production Tenants in okta-emea.com
• Okta Classic Engine

This error occurs because an administrator enters an incomplete URL for the Okta tenant during the installation. Production tenants hosted in okta-emea.com must use the complete URL.

How is the security certificate error resolved?

Enter the complete URL for the Okta tenant in the Okta Customer Domain field during the installation of the Okta On-Premises Provisioning agent.

1. Locate the Okta Customer Domain field during the installation of the Okta OPP agent.
2. Enter the complete URL for the Okta tenant. For example, if the tenant is acme.okta-emea.com, enter https://acme.okta-emea.com.