• Okta Classic Engine
• Self-Service Password Reset

In Okta Classic, the following factors can be used to perform a self-service password reset:

1. SMS (text message): A one-time code can be sent to the phone number associated with the Okta account to reset the password.
2. Voice Call: Send users who have forgotten their password a voice call with an audible password reset code. 
3. Email: Send users who have forgotten their password an email with a password reset code. 

4. Security Questions: If this has been established previously, the password can be reset by answering a set of security questions.

NOTE: SMS, Voice Call, and Email will only be available if those were enabled under the Password Policy: Security > Authentication > Password > Account Recovery.

Related References

• Create a self-service password reset policy for the org
• Configure a password policy