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OAG OVA Fails to Launch in VirtualBox on Ubuntu

Access Gateway
Okta Classic Engine
Okta Identity Engine

Overview

When admins download the OAG OVA from their Okta Orgs, then they import that OVA into their VirtualBox on the Ubuntu server, and when they launch the VM, it fails and times out; The received error message looks similar to:

 

Timed out waiting for device /dev/mapper/ol_oag

 

Applies To

  • Okta Access Gateway
  • VirtualBox
  • Linux

Solution

To solve this issue:

  1. Power off the VM.

  2. Navigate to VM's settings in VirtualBox Storage > Change disk from SCSI to IDE.

  3. Click Save.

  4. Start the VM, and it should work now.

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OAG OVA Fails to Launch in VirtualBox on Ubuntu | Okta Support