Lattice Provisioning Error "Forbidden. Errors reported by remote server: Unauthenticated"
Jan 20, 2026
Okta Integration Network
Overview
Lattice provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Lattice failed: Error while verifying if user <username> exists: Forbidden. Errors reported by remote server: Unauthenticated
Applies To
- Lattice
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Lattice > Provisioning > Integration > Edit.
- Enter the API key that was generated in Lattice in the API Token field.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
