LastPass Federated Login Activation Error "Network Error"
Sep 19, 2025
Okta Classic Engine
Okta Identity Engine
Administration
API Access Management
Overview
LastPass Federated login resulted in the following error when users try to activate via the LastPass activation email:
Error: Network Error
Applies To
- LastPass integration for Federated login
- Okta Federated Login
Cause
The Okta custom domain URL is used instead of the default Okta subdomain.
Solution
The solution is to change the Okta custom domain URL to the default one. Below are the steps:
- To change the custom domain to the default domain, go to Security > Authorization Servers in Okta, and click on the pencil icon to edit LastPass.
- Go to the Settings tab and click on Edit. In the Issuer dropdown, select the Okta default domain, such as https://<SUBDOMAIN>.oktapreview.com or https://<SUBDOMAIN>.okta.com.
-
Once set in Okta, go to the LastPass admin console and go to Settings > Federated Login > select the Okta tab. Change the OpenID URL to https://<SUBDOMAIN>.oktapreview.com/oauth2/aus**********/.well-known/openid-configuration. Then click on Save Settings.
-
- There might be a warning from LastPass stating that there are federated login users and that saving the settings will not be allowed. In that case, go to the Federated Users tab in LastPass and deselect the users listed there. This should allow saving the changes.
- Once saved, try the same activation link again for the user.
