Island Provisioning Error "Automatic provisioning of user to app Island failed: Error while verifying if user exists: Unauthorized"
Feb 9, 2026
Okta Integration Network
Overview
Island provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Island failed: Error while verifying if user <username> exists: Unauthorized
Applies To
- Island
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Island > Provisioning > Integration > Edit.
- Enter the API token that was generated in Island in the API Token field.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
