<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
Internet Explorer Crashes with Okta Plugin Installed
Okta Classic Engine
Okta Identity Engine
Administration
Overview
Internet Explorer crashes when Okta Plugin is installed. Windows System Logs indicate the error:

Exception code: 0xc0000005 for OktaIEBand.dll
Applies To
  • Okta IE Plugin
Cause
Corrupted DAT file for Okta IE Plugin.
Solution
  1. Navigate to the following path on the user's machine and delete the .dat file available in the directory: <User_Home_Directory>\AppData\LocalLow\Okta\IE Plugin\persistent_xxxx.dat
  2. Reinstall the Okta Plugin for Internet Explorer.
Loading
Internet Explorer Crashes with Okta Plugin Installed