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Internet Explorer Crashes with Okta Plugin Installed

Okta Classic Engine
Okta Identity Engine
Administration

Overview

Internet Explorer crashes when Okta Plugin is installed. Windows System Logs indicate the error:

Exception code: 0xc0000005 for OktaIEBand.dll

Applies To

  • Okta IE Plugin

Cause

Corrupted DAT file for Okta IE Plugin.

Solution

  1. Navigate to the following path on the user's machine and delete the .dat file available in the directory: <User_Home_Directory>\AppData\LocalLow\Okta\IE Plugin\persistent_xxxx.dat
  2. Reinstall the Okta Plugin for Internet Explorer.
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Okta Support - Internet Explorer Crashes with Okta Plugin Installed