Okta Agent Unable to Complete the Installation - Authentication Page Comes Up but without the Option to Enter a Username/Password
Nov 24, 2025
Multi-Factor Authentication
Overview
When attempting to install the Okta RADIUS agent and/or Active Directory (AD) agent on a server, the installation proceeds smoothly until it prompts for authentication. The authentication page comes up, but there is no place to enter a username/password.
Applies To
- Multi-Factor Authentication (MFA)
- Okta RADIUS Agent
- AD Agent
Solution
Internet Explorer settings for IE Enhanced Security Configuration are enabled.
- Go to Server Manager.
- Under Local Server, check the settings for IE Enhanced Security Configuration. This should be turned off.
- Alternatively, open internet options and add either https://*.okta.com or the exact Okta URL into the trusted site's security section.
