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Add a Pause after Dialling Extension for Voice Authentication

Okta Classic Engine
Multi-Factor Authentication

Overview

This article details how to add a pause after dialing the extension for Voice Authentication.

Applies To

  • Okta Classic Engine
  • Okta Identity Engine
  • Multi-factor Authentication - Voice Authenticator

Solution

  1. Enroll Voice Authentication.
  2. When prompted to enter the number and extension, add commas after the extension number for each second of delay.
  3. Test the verification.
  4. If the message is still partially played, add more time.

 

 
 
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Okta Support - Add a Pause after Dialling Extension for Voice Authentication