This article explains how Okta Administrators with user management permissions can send a password reset email to an end user via the Okta Admin Console.

• Lifecycle Management
• Okta Classic Engine
• Okta Identity Engine (OIE)

Please refer to the video or the steps below:


 

1. Log in to the Okta Admin Console.
2. Navigate to Directory > People.
3. Find and select the target user.
4. Depending on the Okta Engine version, select one of the following:
   • Reset or Remove password (OIE)
   • Reset Password (Okta Classic)
5. Select Send a reset password email and click Reset password.
6. The following optional actions are also available:
   • Create a temporary password: This temporary password must be provided to the end user.
   • Sign out user: The user will be signed out of all devices and browsers.
     
     

NOTE: It is now required that users be part of a Password policy that allows password changes even when an Administrator makes the request. If the password policy doesn't allow password reset, the option to send a reset password email will not be present:

Related References

• Reset a user password