How to Count All Outbound E-mails, Voice Calls, and SMS Messages
Sep 23, 2025
Administration
Okta Identity Engine
Overview
Applies To
- Event Types
- System Log
- Okta Administration
Solution
- Log in to the Okta Admin Console.
- Navigate to Reports > System Log > adjust the date and time if necessary.
- Use the following filters when searching the System Log:
- To count all outbound e-mails:
eventType eq "system.email.account_unlock.sent_message" or eventType eq "system.email.challenge_factor_redeemed" or eventType eq "system.email.mfa_enroll_notification.sent_message" or eventType eq "system.email.mfa_reset_notification.sent_message" or eventType eq "system.email.new_device_notification.sent_message" or eventType eq "system.email.password_reset.sent_message" or eventType eq "system.email.send_factor_verify_message"- To count all outbound voice calls:
eventType eq "system.voice.send_call" or eventType eq "system.voice.send_account_unlock_call" or eventType eq "system.voice.send_mfa_challenge_call" or eventType eq "system.voice.send_password_reset_call" or eventType eq "system.voice.send_phone_verification_call"- To count all outbound SMS messages:
eventType eq "system.sms.send_account_unlock_message" or eventType eq "system.sms.send_factor_verify_message" or eventType eq "system.sms.send_okta_push_verify_message" or eventType eq "system.sms.send_password_reset_message" or eventType eq "system.sms.send_phone_verification_message"
