Error "Couldn’t verify your identity E0000001" when Loading Okta Verify on iPhone
Nov 6, 2025
Multi-Factor Authentication
Okta Identity Engine
Overview
This article is for:
- users having issues enrolling in Multi-Factor Authentication (MFA) using Okta Verify on an iPhone device, even after resetting MFA.
- users getting the following error on an iPhone device:
Couldn't verify your identity
Operation Failed - E0000001
Applies To
- Okta Identity Engine (OIE)
- Multi-Factor Authentication (MFA) and Adaptive MFA
- Okta Verify
Cause
Cached network settings are not flushing for the new MFA setup.
Solution
- Go to iPhone Settings.
- Tap on General > Transfer or Reset iPhone.
- Tap on Reset.
- Reset Location & Privacy > Enter lock screen passcode.
- Return to Transfer or Reset iPhone > Reset > Reset Network Settings > enter lock screen passcode.
- The phone will reboot once confirmed.
- Once the phone has been fully rebooted, retry the steps to set up Okta Verify.
