Effy FreshService Provisioning Error "Method not Allowed"
Jun 3, 2024
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
When attempting to provision a user to Effy FreshService, the following error appears:
Method not Allowed
Applies To
- Effy FreshService provisioning
- SCIM
Cause
Solution
Remove the affected user from the provisioning group.
- Ensure that the email address from Okta and FreshService match.
- Re-add the user to the provisioning group.
- To change the email address in Freshservice, make the requester an "occasional agent" and change the default email address. Afterward, change that user back to a requester.
