E-Mail Messages Arriving in the User's Spam or Junk Folder
Sep 8, 2025
Administration
Okta Identity Engine
Overview
Applies To
- Multi-factor Authentication
- Email factor
- Password Reset
Cause
E-mail provider uses filtering software with rules that block the e-mail.
Okta documentation states: "Email messages may arrive in the user's spam or junk folder. Remind users to check these folders if their email authentication message doesn't arrive."
Solution
Depending on the e-mail provider and filtering software, the steps to solve may vary, but the concept is the same: the receiver of the e-mail or the IT Administrator in charge of the filtering software must add a rule to allow all e-mails from the blocked e-mail address to prevent the e-mail from being filtered to the spam folder. Here is an example for Microsoft Outlook: Add recipients of my email messages to the Safe Senders List.
