Okta Access Gateway Log Download Fails and Enters a Login Loop
Last Updated:
Access Gateway
Okta Classic Engine
Okta Identity Engine
Overview
A browser cache issue causes the Okta Access Gateway (OAG) Admin UI log download to fail and enter a login loop. Clearing the browser cache or using a private browsing window resolves the issue. From the OAG Admin UI, the logs download option displays an error while preparing the download.
Failed to complete log download task on worker node(s).
Add a log forwarder or select a different date
After selecting the Change date option, Okta prompts for credentials. Okta then enters a login loop and displays the same error message.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Access Gateway (OAG)
- Logs Download
Cause
A stale browser cache causes the user interface issue.
Solution
How is the Okta Access Gateway log download login loop resolved?
Clear the browser cache or use a private browsing window to resolve the login loop and successfully download the logs.
- Clear the browser cache and attempt the log download operation again.
- Alternatively, perform the log download operation using a private or incognito browser window.
