Many Okta customers take advantage of customizing their Okta tenants in order to provide a unique branded experience for their end users. This often includes creating a custom domain like sso.company.com instead of the standard company.okta.com when first starting with Okta. Another customization is defining custom email templates for notifications. Okta recognizes the importance and significance of having a branded experience may range from pure aesthetics to increased security practices.
As of today, Okta Access Request:
- Does support the ability to authenticate against a custom domain (see Getting re-prompted to login when accessing Access Requests through Custom Domain for details).
- Note! This does not change the overall URL of Access Requests from <tenantname>.at.okta.com. All links in the notifications will still point towards the <tenantname>.at.okta.com URL.
- Does not support custom email templates but is a part of the product roadmap. That being the case, an alternative approach for custom emails using Okta Workflows is outlined below.
- Okta Identity Governance
- Okta Access Requests
- Utilize Okta Workflows Access Request Created or Access Request Resolved cards to generate emails when request tickets are created or resolved.
- The created and resolved card provides general information about the request; therefore, find the need to make an API request back to Okta to gather further information about the request.
- Once the pertinent information is obtained, an email template can be composed, and an email with an email action card can be sent using platforms such as Gmail or Office 365.
Sample Flow Chart
BONUS! With Okta Workflows, this process can also be extended to include creating tickets in 3rd party systems such as an ITSM or updating an online spreadsheet.
Note! Email notifications are configurable by the end user only. To avoid receiving emails directly from Access Request, the end user can access their Access Request console, navigate to the View Profile page, click on Edit Profile, then Preferences, and deactivate email notifications.
Related References
- Getting re-prompted to login when accessing Access Requests through Custom Domain
- To view feature requests and upvote product enhancement requests, please visit Okta Ideas
- Okta Access Requests documentation
- Looking for Okta Identity Governance help? Visit the Okta Identity Governance Product Hub or schedule Office Hours with the Okta Identity Governance team.
