Documo provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <user> to app Documo failed: Error while verifying if user <user> exists: Unauthorized. Errors reported by remote server: JsonWebTokenError
 

• Documo
• Provisioning
• Error

1. Go to Okta Admin Console and navigate to Applications > Applications > Documo > Provisioning > Integration > Edit.
2. Enter the API key received from Documo in the API Token field.
3. Click Test API Credentials, verify the connection was successful, and then click Save.
4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

5. After locating the failed task for the user that should be retried, click Retry Selected.

Related References

• Documo: Configuration Guide