Device Trust SAML App Showing "App Access Locked" Error
Last Updated:
Okta Classic Engine
Devices and Mobility
Overview
This article provides details on how to verify what caused the error below when accessing a SAML app with Device Trust enabled.
App Access Locked
Applies To
- Okta Classic Engine
- Device Trust
Cause
Solution
For Okta Administrators, the solution is to re-enroll the device or force-enroll the certificate by running the Okta Device Registration Task Script.
If a user attempts to access an app from the Okta Dashboard and receives this message, please contact your local Okta Administrator to resolve the issue.
NOTE: Device Trust for Jamf Pro managed macOS devices is now end-of-life due to the deprecation of the JAMF Classic API.
For more information: Okta Device Trust for Jamf Pro managed macOS devices - End of Life October 2024.
