Okta Verify Cached User Profile Persists After macOS Uninstall

Okta Verify stores a local profile file on macOS that remains after uninstall. Deleting the cached profile file before reinstalling Okta Verify prevents the new client from automatically loading the previous user profile. After uninstalling Okta Verify and installing a newer version, the user profile still loads without a new sign-in prompt.

• Okta Identity Engine (OIE) 
• Okta Verify
• Multi-Factor Authentication
• macOS

Okta creates a local file that caches credentials under the following path:

/Users/LOCALUSER/Library/Group Containers/B7F62B65BN.group.okta.macverify.shared/Library/Preferences/B7F62B65BN.group.okta.macverify.shared.plist

NOTE: The Library folder remains hidden by default. To view the folder, open Finder, press the Option (⌥) key, and select Library from the Finder Go menu.

How is the cached Okta Verify profile removed using Finder?

These steps remove the cached Okta Verify profile file from macOS and prevent Okta Verify from loading the previous profile after reinstallation.

1. Uninstall Okta Verify from the macOS device.

2. Open Finder.

3. Press and hold the Option (⌥) key.

4. Select Go > Library.

5. Navigate to the Group Containers folder.

6. Delete the entire folder named B7F62B65BN.group.okta.macverify.shared. (Note: Deleting the entire folder ensures macOS clears its background memory cache).

7. Reinstall Okta Verify on the macOS device.

How is the cached Okta Verify profile removed using Terminal?

1. Uninstall Okta Verify from the macOS device.
2. Open Terminal.
3. Execute the following command to remove the cached profile directory:

rm -rf "$HOME/Library/Group Containers/B7F62B65BN.group.okta.macverify.shared"