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Citrix Netscaler/Gateway SSO Loop

Single Sign-On
Okta Classic Engine
Okta Identity Engine

Overview

Clicking on the NetScaler/Gateway app starts the Single Sign-On (SSO) process, but then the browser window keeps redirecting back and forth between NetScaler and Okta, never successfully logging in.
 

Applies To

  • Single Sign-On (SSO)

  • Citrix NetScaler/Gateway

Cause

In the General tab of the application in Okta, the "Login URL" has a trailing slash on the end of it.
 

Solution

Remove the trailing slash from the Login URL.

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Citrix Netscaler/Gateway SSO Loop | Okta Support