Cisco Webex Provisioning Error The Request Requires a Valid Access Token Set in the Authorization Request Header
Last Updated:
Okta Integration Network
Overview
Cisco Webex provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Cisco Webex failed: Error while verifying if user <user> exists: Unauthorized. Errors reported by remote server: The request requires a valid access token set in the Authorization request header
Applies To
- Cisco Webex
- Provisioning
- Error
Cause
Solution
- In a browser tab, go to the customer view in https://admin.webex.com, click on the organization's name, and then next to Company Information, copy the Organization ID. Record the organization ID (copy and paste it into a text file).
- Go to Okta Admin Console and navigate to Applications > Applications > Cisco Webex > Provisioning > Integration > Edit.
- Enter the ID value copied in Step 1 in the Organization ID field.
- Follow these steps to get the bearer token value for the Secret Token.
- Paste the bearer token in step 4 into the API Token field.
- Click Test API Credentials, verify the successful connection, and click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
