Cisco Webex's provisioning flow fails with the following error visible in the Okta dashboard:
Error while trying to push profile update for <username>: Bad Request. Errors reported by remote server: PATCH failed: HTTP/1.1 400 Bad Request (url = https://domain.com, request/response, error = 'addresses.streetAddress length must be between 1 and 256;code=400;errorCode=100018')
- Webex
- Provisioning
- Error
The Webex SCIM server reports the error when performing a PATCH request. Based on the error found, this is caused by the Addresses > Region attribute value.
Webex's documentation also highlights that the Okta integration supports only the following attributes: userName, displayName, name.familyName, name.givenName, externalId, and title.
NOTE: Okta does not support multivalued attributes, PhoneNumber for mobile and work, and Address because the Okta application does not pass the operation for PATCH, PUT, or DELETE to Webex.
Please remove these attributes from the Okta mapping or remove the update from the sync configuration. Then, retry the Okta failed tasks.
If the issue persists, contact Webex support for more details about the error message. Occasionally, their system stores the attribute value on the backend, which might need to be manually cleared.
