Cannot Log into Okta with Apostrophe in Username using iOS Devices
Mar 6, 2025
Okta Classic Engine
Okta Identity Engine
Administration
Overview
This article explains why iOS users can have issues logging in to their Okta account if their username or password contains an apostrophe.
Applies To
- iOS devices
- Safari mobile
Cause
The cause of login failures for users who use an apostrophe is represented by Apple’s iOS keyboard defaulting an apostrophe to a right single quote, which is not the same character as a usual apostrophe.
Find below an example of usernames recognized/not recognized:
Solution
Hold down the apostrophe key on the Apple iOS keyboard, and select the right apostrophe when typing the username while logging into Okta.
