Cannot Confirm Imported Active Directory User - Error "User is in inactive status INACTIVE"
Last Updated:
Directories
Overview
Attempting to confirm a user imported from Active Directory results in the error:
App assignment attempted for user <username> but user is in inactive status INACTIVE.
Applies To
- Directories
- Imports
Cause
This error indicates that Okta is attempting to match the AD profile with an existing Okta account that is deactivated with the same username, and the directory's Profile and Lifecycle settings are set to not Reactivate deactivated Okta users.
Solution
Either delete the deactivated Okta account to create a new one or enable the setting Reactivate deactivated Okta users, as seen in the screenshot above.
Please follow the video below:
