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HomeKnowledge Base

PagerDuty Limitation: Cannot Sync Accounts Set As "Account Owner" Role

Last Updated:

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

Unable to push or sync information from Okta to Pagerduty for the user that has the role of Account Owner.

Applies To

  • Pagerduty SAML profile push for the account owner role
  • Missing account owner role in Okta for the Pagerduty Provisioning 

Cause

Due to a lack of API calls, the user with the Account Owner role cannot push or sync information downstream to the app.

Solution

The account owner cannot use the SSO federation as it is the highest rank on the account. In case of an SSO failure, the account owner must be able to log in with legacy credentials so the configuration can be modified. This is an expected behavior.

The user can be updated manually on the application side.

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Okta Support - PagerDuty Limitation: Cannot Sync Accounts Set As "Account Owner" Role