CSV Imports Remove or Deactivate Users Unexpectedly
Oct 22, 2025
Lifecycle Management
Okta Classic Engine
Okta Identity Engine
Overview
During a Comma-Separated Values (CSV) Directory import, users are removed and then re-added during the subsequent import. This article provides information regarding this behavior.
Applies To
- CSV Import
- Okta Provisioning Agent (OPP)
Cause
- Older versions of the Okta Provisioning Agent (OPP) agent can omit lines from Comma-Separated Values (CSV) files, truncating imports. This behavior results in users being removed and then re-added during the next import.
- The imported CSV file is corrupt.
Solution
Two potential solutions exist for this issue.
- Confirm the most recent version of the Okta Provisioning Agent (OPP) is in use to eliminate the truncation of Comma-Separated Values (CSV) files.
- If the issue persists, create a new CSV file for imports to prevent file corruption.
If reinstalling a new version of the OPP (not performing an upgrade), follow these steps:
- Uninstall the previous Okta Provisioning Agent.
- To reuse the existing configuration, choose not to delete the OPP configuration and Application Programming Interface (API) Token. Choosing to delete removes the agent configuration data and the API Token from the server's hard drive. The API token for the server remains valid in Okta.
- Install the Okta Provisioning Agent again, following the documentation steps.
- In the Admin Console, go to Dashboard > Agents.
- Confirm that the reinstalled Okta Provisioning Agent appears in the list.
- Select the Activate drop-down menu of the old provisioning agent and then select Deactivate. The status changes to Inactive.
NOTE: If upgrading the agent, it is not necessary to uninstall the previous Okta Provisioning Agent. Installing a new Okta Provisioning Agent replaces the previous version.
