Atlassian Cloud Single Sign-On (SSO) Error "There appears to be an issue with the destination URL used for your SAML single sign-on configuration"
Mar 27, 2026
Single Sign-On
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
Atlassian Cloud OIN app Single Sign-On (SSO) flow fails with the following error visible on the Atlassian landing page:
Hmm... we're having trouble logging you in. You'll need to talk to your Organisation admin - tell them we sent you, and that there appears to be an issue with the destination URL used for your SAML single sign-on configuration.
Applies To
- Atlassian Cloud
- Single Sign-On (SSO)
- Error
Cause
The Unique ID in Okta is configured to be the same as the SP Entity ID.
Solution
- In Atlassian, locate the SP Entity ID in the View setup instructions and copy everything after
https://<auth>.atlassian.com/saml/.
- For example, if the SP Entity ID is
https://<auth>.atlassian.com/saml/a1b2c3d4, the Unique ID isa1b2c3d4.
- Update the Unique ID field in the Okta Atlassian Cloud Application by going to the Sign on tab > Settings > Edit > Advanced Sign-on Settings > Settings > Unique ID.
