Atlassian Cloud App Push Group: "Error while creating user group: Bad Request. Errors reported by remote server: Resource [GROUP] Invalid users"
Last Updated:
Okta Integration Network
Overview
Atlassian Cloud push group fails with the following error:
Unable to update Group Push mapping target App group <group>: Error while creating user group <group>: Bad Request. Errors reported by remote server: Resource [GROUP] Invalid users: [ExternalGroupMember{value=<value>, display=<display>}, ExternalGroupMember{value=<value>, display=<display>}...
Applies To
- Atlassian Cloud
- Provisioning
- Push Groups
- Error
Cause
Solution
-
Please validate the users listed in the Okta system log error message for the affected Push Group :
- They have active Atlassian accounts.
- Their External ID on the application assignment in Okta matches the value.
- Their account was not updated or changed on the Atlassian side.
-
After validation and fixing the listed users, go to Okta Admin Console, navigate to Applications > Atlassian Cloud > Push Groups, and attempt the group push again.
