Asana Provisioning "Error while creating user: Conflict. Errors reported by remote server: The attribute 'emails' contains an email that is in use by another user"
Dec 10, 2025
Okta Integration Network
Overview
Asana provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Asana failed: Error while creating user <username>: Conflict. Errors reported by remote server: The attribute 'emails' contains an email that is in use by another user
Applies To
- Asana
- Provisioning
- Error
Cause
Solution
- After resolving the user conflict on the Asana side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
-
After identifying the failed task for the user that should be retried, click on Retry Selected.
