Admin/User Getting Error as "Other user" during RDP Connection
Aug 19, 2025
Advanced Server Access
Privileged Access
Okta Classic Engine
Okta Identity Engine
Overview
All users (admin or non-admin) are unable to Remote Desktop Protocol (RDP) and are getting messages as "Other user". The snapshot below is for reference:
Applies To
- Okta Advanced Server Access (ASA)
- Okta Privileged Access (OPA)
- Windows Servers
Cause
Okta ASA uses local accounts for RDP. A Group Policy may be denying such a user group for remote login through any of the following policies under Computer Configuration > Policies > Windows Settings > Security settings > Local policies > User Rights Assignment :
- Allow log-on through Remote Desktop Services
- Deny Log on through Remote Desktop Services
Solution
Follow the steps below to update the group policy:
- Open Group Policy Management on the affected Windows server.
- Go to Computer Configuration > Policies > Windows Settings > Security settings > Local policies > User Rights Assignment.
- Make sure the two policies, if configured, have the needed settings to allow users through the ASA:
- "Deny Log on through Remote Desktop Services" should not have "Remote Desktop Users"
- "Allow log on through Remote Desktop services" should have the same group
- Apply the changes and run "gpupdate /force" from the command line as administrator to update the group policy
