ASA Unable to Establish an SSH Session with /var/run/sftd/management.sock

The users are not able to connect to the Linux servers via SSH and observe the following error reported by the sft client:

$ sft ssh ubuntu18-sft-lab
error: dial unix /var/run/sftd/management.sock: connect: no such file or directory
ssh_exchange_identification: Connection closed by remote host

• Advanced Server Access (ASA)
• SSH
• Okta Classic Engine

Enabling the service authentication setting in the sft client config may cause this issue. Please examine the history to find out if the following command was executed:

sft config service_auth.enable true

The setting can also be verified while reviewing the sft config file:

$ sft config
# From "/Users/testuser/Library/Application Support/ScaleFT/sft.conf"
section "rdp" {  fullscreen = false  screensize = "1024x768"}
section "service_auth" {  enable = true}

Disable service auth using the following command:

$ sft config service_auth.enable false
service_auth.enable set by "/Users/testuser/Library/Application Support/ScaleFT/sft.conf" @ 8:12false

Retest the connectivity:

$sft ssh ubuntu18-sft-lab
Welcome to Ubuntu 18.04.4 LTS (GNU/Linux 4.15.0-130-generic x86_64)